Section Manager, Application Engineering, OFC

Technical Service Engineer

To provide pre-sales and after-sales technical service and support to OFC AC & Heating customers in China focusing on Copeland OFC compressor products and related solutions. Based in Suzhou or Shanghai.

Key Responsibilities:

• Routine communication with OFC AC/Heating OEMs to understand OEMs' product profile, technology trend/competitor's information, OEMs' new product development plan and needed compressor selection, and system target in performance and reliability
• To provide daily technical inquiries from OFC AC customers
• To conduct technical training/seminar with customers on products and application/solutions including supporting compressor selection and providing needed specification/application guidelines/manual
• To provide needed solution/recommendation in system application

Application tracking:

• To follow-up the on-going applications in OEMs including sample and test plan, system configuration and test set-up, system testing and performance qualification, system reliability qualification and field test and system issue trouble-shooting
• To provide system testing data analysis and application improvement recommendation

Technical service/support for quality issue:

• To deal with line return and field return
• To provide the teardown analysis for line return/field return
• To provide the recommendation for line/field issues' improvement
• To handle quality issues and follow-up the related improvement
• To visit customers' sites to diagnose problems

Technical document/internal communication:

• To prepare the needed technical documents for customers
• To attend internal meeting, training and seminar
• To summarize the application cases

Internal technical support:

• To support R&D, Sales, Marketing and Plant on engineering issues
• To participate in the R&D NPD projects

Requirements:

• 10 years or above working experience in OFC Compressor/OFC AC System Development or Application Engineering
• Good ability of analysis and logic, good at problem-solving and positive attitude confronting difficulties
• Good interpersonal and excellent collaboration and decision-making skills
• Good learning ability
• Good English communication

Education and Professional Qualifications:

• B.S./B.A. or above in HAVA, or Thermal & Power Engineering, or Mechanical Engineering
• Electrical is acceptable if with AC/Refrigeration working experience
• Fluent in English, English Grade 4 or 6

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating, and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.