IT Support Engineer

IT Support Engineer

About Us: We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. We are looking for your talent, join our team and start your journey today!

Job Title: IT Support Engineer

Business Unit: Electronics & Controls

Location: Chihuahua, México

Reports to: St Louis – IT Manager

Department: IT

Job Description

As an IT Support Engineer, you provide technical support to end users across software, hardware, and systems managed by the IT department, including telephony and communications platforms. You are responsible for performing periodic preventive and corrective maintenance to ensure the reliability, security, and proper operation of IT equipment and services. The role also involves participating in system-related projects and supporting continuous improvement initiatives.

In addition, the IT Support Engineer performs basic programming and scripting tasks to support automation, system integration, reporting, dashboards, and troubleshooting efforts. This includes modifying existing scripts, developing simple utilities, and assisting with data extraction or configuration tasks as required by business and operational needs.

Key Responsibilities

1. Install, configure, and maintain computer hardware, printers, and related peripheral equipment.
2. Provide technical support to end users for software, hardware, and system-related issues.
3. Perform and manage preventive and corrective maintenance for computer equipment, printers, and servers to ensure reliable operation.
4. Identify, recommend, and implement IT solutions in collaboration with business departments to support company objectives.
5. Develop and implement software and hardware initiatives to improve operational efficiency.
6. Manage and support IT-approved computer equipment in accordance with department standards.
7. Administer user accounts, access rights, and permissions across multiple information systems.
8. Maintain accurate inventory records for IT-approved hardware and equipment.
9. Ensure compliance with established IT policies, procedures, and security standards.
10. Administer and maintain physical access control systems.
11. Administer and maintain CCTV systems.
12. Understand, follow, and support quality system procedures.
13. Manage vendor relationships.

Required Education, Experience & Skills

• Three years of experience in a similar position.
• Proficiency in computer applications
• Windows operating systems
• Knowledge and mastery of computer hardware and software
• Fluency in spoken and written English (70%)
• Knowledge of LAN/WAN networks

Preferred Qualifications

• CCTV systems
• Tress system
• Axtrax physical access control system
• Programming languages ​​C# .net, VB.net, JavaScript, PHP.
• Knowledge of SQL Database
• Advanced certifications such as ITIL, MCSA, CCNA, Azure Administrator, or PMP.
• Experience with IT service management platform ServiceNow.
• Experience in task automation for systems administration.

Who You Are / Required Competencies

You excel in tackling challenges with creativity and decisive action. Your collaborative approach, combined with a deep understanding of programming and IT infrastructure, enables you to drive innovation and achieve outstanding results. You are adept at managing complexity, optimizing processes, and fostering cross-functional partnerships.

• Action Oriented
• Collaborates
• Cultivates Innovation
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes

Schedule and Work Environment

We offer a flexible core-hour work schedule, allowing employees to customize their start and end times as long as they work during core hours (9:00 AM - 3:00 PM). This role may involve minimal travel (<5%).

About Our Business

Copeland Electronics & Controls mission is to empower the future with smart, energy-efficient, and sustainable technologies. By integrating cutting-edge IT infrastructure and innovative solutions, we enable streamlined operations and long-term success.

Our Commitment to Our People: Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agency requests please.