Customer Service Specialist - German Speaking

Customer Service Representative

Are you a customer-focused, highly organized individual with a passion for helping others and a curiosity about communication? Do you thrive in a dynamic work environment where learning and collaboration are part of the daily routine? If so, we'd love to hear from you!

We're looking for a Customer Service Representative to join our team and be the vital link between our company and our German-speaking customers. In this role, you'll provide efficient, high-quality service while working alongside industry experts in a supportive, growth-oriented environment.

If you're ready to take the next step in your career and make a difference in customer experience, we invite you to apply now!

This job is based in Cluj-Napoca, Romania. We provide a flexible working schedule with the option of working hybrid.

In this role, your responsibilities will be:

• Communicate daily with customers via phone and email.
• Accurately process customer orders, confirm pricing, and book in our ERP system.
• Coordinate with production to confirm or optimize lead times.
• Manage customer orders from entry through to delivery and invoicing, including global logistics.
• Assist Sales Offices and redirect inquiries to relevant departments when needed.
• Handle various administrative tasks related to customer files and documentation.
• Collaborate with departments such as marketing, logistics, application engineering, and quality.
• Monitor and allocate requests received via our eCommerce platform.

For this role you will need:

• 2 years of experience in international sales, customer service, logistics, or transportation.
• Proficiency in English and German.
• Strong command of Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Outstanding interpersonal and organizational skills.

Preferred qualifications that set you apart:

• Basic technical knowledge.
• Keen focus on detail and strong communication capabilities.

Our commitment to our people:

Across the globe, we are united by a singular purpose: sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating, and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our commitment to inclusion & belonging:

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal opportunity employer:

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.

Work authorization:

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.

No calls or agency requests please.