Application Engineer

Technical Support Specialist

This position will be responsible for the efficient handling of technical queries for Copeland products, from customers, field personnel and internal colleagues. Conducting training on application and installation and new products will be a key part of the job. Business development via developing and delivering technical solutions inspired by customer needs, pain points thru daily interaction with customers & market will be another key part of the job.

Responsibilities include:

• Acquire and maintain proficiency in all Copeland products and services, particularly system design and operation.
• Provide application support to all OEMs, wholesalers and end users
• Provide technical support to customers, and respond to telephone and e-mail technical inquiries in a prompt, professional, and courteous manner.
• Visit sites as required to review systems and diagnose problems.
• Organize training material and conduct technical seminars on product application and installation in conjunction with local team and overseas visitors.
• Ensure that customers are aware of key points in all new applications. Verify that key points are understood and observed – prevent mis-applications.
• Analyse and study product and system performance data; suggest improvements that may lead to lower costs or a better performing system.
• Support field personnel and customers' R&D projects (new product development, field studies)
• Provide a tangible application and commissioning supports, state-of-the-art solutions to the customers using Copeland Variable Speed and integration solution products
• Perform related duties as assigned by the Supervisor

Additional responsibilities include:

• Providing technical support for new business opportunity inspired from daily, various technical interaction with customers and potential customers.
• Lead new business development activities in adjacent business areas and/or any new business portfolio company to add for future business growth
• Coming up with technical solutions to address customers' pain points & needs in short & mid-term and connecting them to NPD funnel and/or providing solution & system integration support collaborating with in-region vertical marketing, business leaders, country sales team and Asia R&D team
• Actively join project sales activities with country sales team not only for technical support but also to provide value added sales approach to improve project lead quality
• Perform simple research job thru own experience, technical literatures survey or HVAC/R show participation as assigned by the supervisor

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.