Patient Services Rep

Job Title

Patient Navigator

Job Description

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Serves as patient's non-clinical navigator during discharge coordination.

Experience Required

0-2 years

Bilingual a plus (Spanish and English)

Education Requirements

HS or equivalent required

Special Requirements

Communication – Ability to communicate with patients, visitors and coworkers Documentation – ability to learn and efficiently enter data in software applications and electronic health record. Ability to understand and access intranet links to validate information

Salary

USD $17.50 - USD $27.00