IT Operations Analyst

Job Title

Ensure that all operational IT related service needs are delivered while following all security and compliance procedures. Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations. Provides IT support and liaises with specialist system support teams. Performing onsite and remote analysis, and resolution of incidents for internal customers. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Provides effective management of the customer experience during the entire support process. Participates in handling complex incidents/tickets, mentoring Service Desk analyst, proactively identifying problems/solutions and implementing solutions.