Job Description

Essential Functions & Accountabilities:

On-Site Technical Service: Perform preventative maintenance, system installations, upgrades, and complex repairs of IVF laboratory equipment at customer sites, ensuring compliance with CooperSurgical service standards.
Diagnostics & Troubleshooting: Utilize strong analytical and technical troubleshooting skills to diagnose and resolve electrical, electronic, mechanical, and software issues in laboratory equipment.
Documentation & Data Integrity: Ensure all service activities are accurately documented and reported in a timely manner. Maintain complete and up-to-date records within the CRM system, including service reports, installation records, and customer interactions.
Tool Calibration & Compliance: Maintain calibration and operational readiness of service tools and equipment. Coordinate with the appropriate internal departments to ensure tools remain compliant with calibration and quality requirements.
Resource Coordination: Work closely with Service Support, Scheduling, and Logistics teams to ensure necessary spare parts, tools, and documentation are available prior to site visits.
Continuous Learning & Product Expertise: Maintain current knowledge of CooperSurgical products and technologies through ongoing training and technical updates, ensuring the ability to support newly released or updated equipment.

Travel:

Approximately 70% or more travel, primarily within France with occasional international assignments.
Flexibility to travel on short notice and work outside standard business hours when required to support customer needs.

Qualifications, Knowledge, Skills and Abilities:

Technical Expertise

Proficiency in using electronic test equipment, diagnostic tools, and precision hand tools
Experience with hardware installation, equipment configuration, and software setup

Problem Solving

Strong analytical and troubleshooting capabilities with the ability to independently diagnose complex technical issues.

Communication

Excellent interpersonal and customer service skills.
Fluency in English / French is required; additional European languages are highly advantageous.

Work Environment:

Field-based role requiring regular work within hospital, laboratory, and IVF clinic environments.

Qualifications

Experience:

Minimum 3+ years of hands-on experience servicing, repairing, or implementing medical devices, laboratory equipment, or biotechnology instruments.

Education: