Customer Service Specialist

Customer Service Specialist

CooperSurgical Fertility Solutions is the global leader in IVF and reproductive genetics, providing innovative products, services and training for every step in the ART journey. We are in this fantastic position due to the hard work, diligence and valued contributions made by our excellent workforce.

Healthy women, babies, and families™

At CooperSurgical we are currently looking to recruit a Customer Service Specialist, preferably located in Paris, Versailles, France. You will be a part of the local Customer Experience team, belonging to the full EMEA Customer Experience team. We have a busy and fun environment and excel in helping each other. If that is for you, come and join us!

All candidates must be eligible to work and live in France.

Preferred location: Paris – role is hybrid. (office and home office).

In the role as Customer Service Specialist, you will assist the local market of France and in other selected regions of Europe in order management, customer interactions and shipments of the CSI product portfolio. You will be handling various customer requests and inquiries. You will be working closely together with internal stakeholders, supporting them, and handling miscellaneous tasks related to internal processes. You will be reporting to the Customer Service Manager southern-Europe in Spain and be in close contact with the organization in France.

Due to the specific responsibilities this role comes with, it is important that you have experience in order processing and worked with ERP and CRM systems previously. Experience in a multinational healthcare organization is a plus but not a requirement.

Your key responsibilities

• Order Management: Manage and handle Sales Orders according to current processes. Secure adequate follow-up on orders, throughout the supply chain. This will include preparing tenders for the public sector.
• Complaint/SRO Management: Manage and handle complaints and return orders, according to current processes. Secure follow through and closure on open customer topics.
• Customer Experience: Handle and manage various customer requests and inquiries from local customers.
• Customer Experience: Sales Order tracking, SROs, Samples, freight tracking and discount tracking. Bi-weekly updates to the team and monthly report.
• Finance related tasks: Support Finance with specific overdue invoices, credit/rebill actions to rebalance accounts.
• Administration: Support with minor admin tasks to support the local sales office, such as Vendor creation, etc.
• Active part of the complete EMEA CE group. Backup for all CSR´s in peaks and unknown situations.

Why join CooperSurgical?

We can offer a challenging position within a dynamic, globally leading, high growth company. You will work together with competent & highly knowledgeable colleagues in a positive environment that welcomes people of all views and backgrounds and provides countless ways to grow and develop.

To ensure we continue improving the quality of treatments for women and families, we offer roles that challenge individuals, helping them grow. To make this happen we provide high-quality training, and through collaborative project work and peer support, we believe our work environment helps to nurture talent enabling everyone to excel.

Job Info

• Job Identification 10838
• Job Category Customer & Patient Services
• Job Schedule Full time
• Locations Versailles, Yvelines, France (Hybrid)
• Company CooperSurgical