IT Service Desk Analyst

IT Service Desk Analyst

Salary: £24,570 to £26,000 plus great benefits (Work Level 6C) Working pattern: 37.5 hours across a variety of shifts between 8am and 5pm (working 1 in 5 Saturdays once you're fully trained) Location: Scunthorpe, DN15 9GE (hybrid)

If you're passionate about technology, eager to learn, and ready to build a rewarding career, then our IT Service Desk Analyst opportunity might be perfect for you. In this role, you'll join our friendly team at Co-op Wholesale, and help our colleagues to solve everyday tech issues. You'll learn loads on the job, and the skills you'll develop will help you to shape your career in technology at Co-op.

What you'll do

• Support colleagues with IT problems (e.g., hardware, software, systems)
• Set up new starter user accounts and devices
• Diagnose and fix basic tech issues
• Keep users up to speed with incident progress and resolution activities
• Work with third-party tech support and IT equipment vendors
• Learn from experienced colleagues and grow your skills

What you'll bring

• A genuine interest in IT and how things work
• A basic understanding of Windows, Office 365, and mobile technologies (e.g., Apple iOS)
• Knowledge of tools like Active Directory and SCCM
• Good communication skills, with the ability to explain technical language in simple terms
• Good collaboration and teamwork skills

Why Co-op?

Co-op is a place you can thrive. For over 180 years we've focused on making things fairer for our member owners and their communities, and as a colleague we promise to do right by you. You'll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life's big moments – from bereavement and pregnancy loss to fertility treatment and menopause.

You'll also get access to a wide range of benefits including:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Wagestream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you'll belong

We're building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we'll make reasonable adjustments to support you through the recruitment process. We're also proud to be part of the Disability Confident scheme - if you're disabled and you meet the minimum criteria for this job, we'll guarantee you an interview.