IT Service Device Analyst - End Point User

IT Service Device Analyst- End Point User

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Join our forward-thinking team where excellence and creativity are valued every day.

Summary:

The End User IT Services Specialist will focus on delivering IT services for end users in collaboration with the Digital Technologies Department. The candidate must have "Endpoint" experience. This role will involve working with Windows workstations and Microsoft Intune to support and enhance the end-user experience. The specialist will contribute to the management and optimization of end-user devices, ensuring reliable, secure, and efficient operations that have a direct positive impact on employees' daily work.

Responsibilities:

• Lead the design, deployment, and administration of Microsoft Intune for device and application management.
• Develop, implement, and maintain Intune policies, compliance baselines, and security configurations.
• Manage Autopilot provisioning, configuration profiles, and conditional access policies.
• Drive migration initiatives from legacy endpoint management platforms (e.g., SCCM, GPO) to Intune.
• Collaborate with security teams to enforce device compliance and remediate vulnerabilities.
• Provide 3rd-level support for endpoint management issues and act as subject matter expert (SME).
• Automate processes using PowerShell and Graph API.
• Document processes and conduct knowledge transfer and training of team members as required.

Required Skills:

• 5+ years of experience in endpoint management, with at least 3 years focused on Microsoft Intune.
• Experience with Intune configuration policies, compliance policies, and app protection policies.
• Proficiency in Windows Autopilot provisioning and lifecycle management.
• Experience in hybrid environments (Intune + SCCM/Co-Management).
• Proficient in PowerShell scripting for automation and remediation.
• Knowledge of Entra ID (Azure AD) and Conditional Access.
• Strong understanding of Windows security baselines, Defender for Endpoint, and vulnerability management.
• Excellent troubleshooting skills and ability to resolve complex issues.

Why Work with Us:

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family—wherever life takes you.
• Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
• Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
• Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
• Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.

At Cook Systems, you're not just another employee—you're a vital member of our team. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.