Service Desk Associate I

Service Desk Associate Level I

Service Desk Associate Level I must have strong customer service skills and possess a strong understanding of technical issues involving Microsoft's core business applications and operating systems. Reporting to the Service Desk Manager, team members will provide front-line primary technical support to all end users including Cook employees and contractors on various technical issues and problems related to hardware, software, and peripherals.

Service Desk Associate Level I will provide basic technical support for password resets, VPN, Citrix, telephone, mobile devices, security, LAN and WAN connectivity. Responsibilities include documenting and resolving service tickets in a courteous, timely, and effective manner. Must be able to manage requests via telephone, walk-ins, voicemail, self-service portal, and chat.

Qualifications:

• High school diploma or equivalent.

About Us:

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.