Service Account Specialist (onsite)

Service Account Specialist (Onsite)

Join our team at Convergint Federal (CF). Become part of one of the nation's leading security integrators for the U.S. Federal Government.

Convergint Federal (CF) is a systems integration company that is focused on the physical security with locations in Maryland, Virginia, Alabama, and North Carolina. CF is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. We have the ability to support the entire life cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance.

Job Description

Convergint Federal seeks a customer-centric Service Account Specialist to support and drive sales growth for our federal security solutions business, delivering mission-critical services to our clients. The role focuses on developing a deep understanding of our service business and ensuring our clients receive exceptional support. This role will require proactive client engagement, promoting the Convergint Service Plans (CSP), managing adds/moves/changes/upgrades (AMCU), and processing GSA Advantage Portal orders. The Service Account Specialist will maintain comprehensive account data, provide actionable insights to Sales, Operations, and Service teams, and identify opportunities to enhance client mission support, embodying our mantra: "We strive to be our customers' best service provider."

The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Federal Account Executive I – Proactive Growth. This job requires a person who remains professional, organized, assertive, strong ability to connect -persuade others, timely, people oriented, creative at problem solving, and intensity to drive results.

• Conduct personalized outreach via email, phone, and meetings to re-engage clients, solicit feedback, and sell additional services, ensuring exceptional customer service.
• Achieve revenue and margin targets by promoting CSP, AMCU, and Supply orders, targeting active, inactive, and underserved accounts.
• Maintain a master database of clients, contracts, and financials using i-Care Federal and Excel, sharing insights with Operations and Service for customer management and labor forecasting.
• Monitor and process GSA box sale orders, verifying accuracy, coordinating with suppliers, ensuring receipt and billings, and ensuring client satisfaction.
• Analyze contract and T&M rates and communicate plans to provide better service through CSP's and optimal services rates
• Deliver monthly Excel reports and quarterly business reviews (QBRs) to the Director of Sales, with data shared to support operational efficiency and forecasting.
• Use data, deductive reasoning, and client feedback to identify process and communication improvement opportunities.
• Other duties assigned within reason of current role previously specified.

Qualifications

• High School Diploma or Equivalent
• 3+ years in the electronic security industry (e.g., intrusion detection, video surveillance, access control), with proven success on a service, sales or account management team.
• Strong sales acumen with a track record of meeting revenue and margin targets.
• Proficiency in service or account management systems, Excel, and data analysis for actionable insights.
• Excellent communication and relationship-building skills, with a customer service mentality aligned with "We will be our customers' best service provider."
• Self-starter with a proactive approach, embodying "I own my position on the team."
• Deductive reasoning and problem-solving to identify client mission needs and improvement opportunities.
• Ability to work independently and collaborate with Sales, Operations, and Service teams.
• Familiarity with federal contracting (e.g., GSA schedules) and GSA Advantage Portal preferred.

Additional Information

Requirements

• United States Citizenship
• The job may require lifting objects weighing between 25 - 50 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions.
• Security Clearances: This position may require a security clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance.

Salary Range: $83,700 - $110,000

Company Benefits: Convergint Federal fosters a supportive, accessible, and inclusive environment in which all individuals can realize their maximum potential within the company. This role offers a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Convergint Federal will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities