Manager, Operations

Operations Manager

The Operations Manager will be responsible for overseeing the day to day activities with the Operations Department(s) and day to day facility operations, this position reports to the VP of Operations. The ideal candidate directs and coordinates activities of businesses or departments concerned with production, tech, repair, receiving, managing staff, preparing work schedules and assigning specific duties. This individual will also have good communications skills to interface with organization officials, and staff members as necessary to coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency. The candidate will establish and implement departmental policies, goals, objectives, procedures.

Responsibilities

1. Assists in the development and management of the production, tech, repair budgets
2. Manages Purchase Orders for all telephone parts/supplies through selected vendors
3. Manages production including customer Sales Orders and Refurb stock per sales history
4. Manages monitor and reports on production output
5. Manages and develops shop procedures
6. Manages, updates and maintains Refurb parts and BOM pricing for NAMS via Intranet Sales tools look-up
7. Updates, maintains and manages QA reference manual including applicable accessories
8. Performs monthly meeting with staff
9. Processes purchase order changes in GP
10. Ensures adherence to safety policies and procedures through working with Human Resources, as well as environmental compliance requirements
11. Develops and maintains positive relationships with vendors for sub-contracted work
12. Assesses risks, facilitate planning, prioritization, programming, delivery and provides operational needs for an inventory of facilities
13. Oversees the areas of production, tech and repair management
14. Reports on management objectives as part of the Operations review team
15. Develops, mentors, and coaches all direct reporting personnel
16. Partners with HR for staffing and employee related issues including hiring, termination process, and Converge-One policy compliance
17. Manages integrations of acquired companies at the Operations level

Qualifications

Required Qualifications

• High school diploma is required
• 7 + years directing and managing personnel
• Acquisition and merger due diligence
• 3 + years of experience in customer relationship management (Line, management & Executive)
• Establish, create, and manage goals and objectives for personnel
• Experience in managing and forecasting departmental budgets
• Excellent organizational, planning, problem solving, and project management skills
• Excellent analytical and decision-making skills
• Excellent verbal and written communication skills
• Strong problem solving, decision making skills and negotiation skills
• Ability to manage multiple projects simultaneously
• Ability to work with Microsoft Word, Outlook, and Excel

Desired/Preferred Qualifications

• Previous business experience in a sales or telecommunications environment preferred
• College degree in related field is preferred

Additional Information

C1 Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

Work Environment: Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment: Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes: This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement: C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.