Service Manager

Service Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Service Manager

Convene Hospitality Group is seeking an experienced and dynamic Service Manager to help spearhead the opening and ongoing operation of Convene 555 Broadway, a vibrant new 32,000 sq. ft. venue in the iconic SoHo neighborhood. As the Service Manager, you will be directly responsible for establishing and driving the success of our conference, workplace, and amenity services, ensuring the delivery of a premium, values-driven hospitality experience from day one. This role reports to General Manager, Convene 555 Broadway, SoHo (Set to open Spring 2026).

Location: SoHo neighborhood, New York City, within the landmarked Scholastic Building.

Size: 32,000 square feet.

Capacity: Full venue buyout capacity of just over 450 guests.

Spaces: Features seven unique meeting and event spaces, including a main hall, breakout spaces, a boardroom, and galleries for networking and receptions.

Key Amenities: Offers a white box space for branding, in-house catering with customization, in-room AV technology supported by an on-site team, and dedicated hospitality resources. It is also easily accessible via public transportation.

What You'll Do:

The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. The Service Manager is expected to share ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.

• Supervise and set up the culinary service in a quick and efficient manner to participants and ensure that it follows The Program Execution Order
• Supervise the service team and support staff, including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and the service team
• Keep the culinary informed of accurate counts
• Review menu/service with production and culinary teams
• Enforce all rules and regulations, and ability to carry out all safety and emergency programs
• Monitor all beverage consumption
• Follow all health and safety regulations and ensure the sanitation and cleanliness of service areas

What We Look For:

• Minimum of 2 or more years of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the site
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Flexible and long hours sometimes required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary: Salary Min: $70,000 Salary Max: $75,000 This role is also eligible for Convene's annual incentive performance bonus plan. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

We're Here For You:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you're excited to grow, learn, and make an impact, we'd love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.