IT Engineer

IT Engineer

ControlUp creates an autonomous workplace where the day runs itself. We're a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows. No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.

The Role

We are looking for an IT Engineer with 3-5 years of experience to join our IT team. In this role, you will be responsible for providing technical support to employees, troubleshooting IT issues, and ensuring smooth operation of our IT systems. You will play a key role in supporting day-to-day IT operations, resolving technical problems, and assisting with IT projects. We're looking for a team player who thrives in a collaborative environment and can contribute to areas beyond their primary expertise and a proactive individual who embraces challenges and seeks to innovate within the IT space.

How You'll Spend Your Day:

• Provide first-level technical support for hardware, software, and network-related issues
• Manage user accounts and access controls (Active Directory, Okta, Azure AD) - a must
• Respond to and resolve IT support tickets via email, phone, or in person
• Install, configure, and troubleshoot Windows/macOS operating systems and applications
• Support collaboration tools such as Google Workspace, Microsoft 365, Slack, and Teams
• Assist in onboarding new employees, including setting up laptops, accounts, and IT access
• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, etc.)
• Document IT issues and solutions in the helpdesk system
• Escalate complex issues to senior IT staff when necessary
• Assist with IT projects, including system upgrades, migrations, and security improvements
• Implement and manage endpoint management tools (ManageEngine, Intune, Jamf, etc.)
• Develop basic automation scripts (PowerShell, Bash) to improve efficiency

Experience and Qualifications:

• 3–5 years of proven IT support/helpdesk experience
• Experience handling onboarding and offboarding, including:
• Laptop and asset setup/return
• Account creation and deactivation
• User permissions and license provisioning
• Coordinating with HR and IT systems (e.g., Okta, Google Workspace)
• Active Directory, Group Policy (GPO), and user account management – mandatory
• Okta – identity management, provisioning, deprovisioning – mandatory
• Azure AD – user management, conditional access – mandatory
• Google Workspace – admin console, email/calendar setup, group management – mandatory
• Windows & macOS operating systems – installation, configuration, troubleshooting – mandatory
• Endpoint management tools – ManageEngine, Intune, Jamf – mandatory
• Networking basics – IP addressing, DNS, DHCP, VPN, LAN, Wi-Fi troubleshooting
• Virtualization and infrastructure – VMware environments, firewall/switch configuration (e.g., FortiGate, Palo Alto) – mandatory
• Automation scripting – basic knowledge of PowerShell and/or Bash – advantage
• Documentation – logging tickets, updating knowledge base, creating internal guides