Mobile Operations Manager (static Operations) - Internal Applications Only

Operations Manager

Role Purpose

The Operations Manager provides connectivity between line management and deployed personnel, ensuring that Team Leaders and Shift Supervisors comply with Standard Operating Procedures (SOPs), while on task in a hostile environment. This requires the Operations Manager to be intimately familiar with the daily routine, timings, relevant intelligence and Contingency plans.

The Operations Manager will have sufficient experience in the control and coordination of all static security operations in remote and hostile environments to be able to achieve the missions, which is to fulfil the terms of the Company contract with its client. He will also have appropriate experience of response to incidents likely to arise and to record events and coordinate the messaging to and from the scene of the incident on behalf of the Project Manager and in support of the Team Leader or Shift Supervisor.

Role Tasks and Responsibilities

Key Responsibilities:

• Liaise directly with the Project Manager on a daily basis to ensure that deployed security personnel are providing the contracted service to the client in accordance with instructions issued by the client or Project Manager.
• Lead on all Project training for Expatriate and Local National staff
• Site Security Manager of all BGC Compression Station locations
• Project lead on Quality Assurance
• Provide all requested reports and returns in line with Country SOP's, Country Management Team (CMT) requirements and Scope of Work requirements within allocated time frames.
• Primarily responsible for understanding all operational and legal requirements in order that the shift can fully operate out on the ground.
• Fully conversant with the concept of operations of the task and the methodology employed by Company in executing their operational duties.
• Responsible for integration with all national agencies and departments and compliance on mission approval or journey management, or equivalent support agency.
• Complete Serious Incident reports (SIR's) within required timelines and promulgate as instructed within country SOPs.
• Ensure teams are informed and kept informed of revisions to policy, legal, or operational changes.
• Implement scope of works modifications and contract modifications on behalf of the Project Manager.

Additional Responsibilities:

• Absolute familiarity with the contracted service and statement of works (SOW).
• Maintaining assigned communications and tracking systems in sound working order and reporting faults for prompt remedial action.
• Detailing and advising the deploying teams and shifts on all operational risk prior to client deployments, by ensuring that the aims and objectives are achievable within the agreed security parameters and mission and journey management plan.
• Responsible for ensuring that the teams comply with all host state legal directives and that policies, plans and procedures are adhered to whilst operating out on the ground.
• Responsible for monitoring the tracking software and IVMS in support of the clients and PSD in the event of an alarm.
• Responsible for maintaining the communications link with the teams on the ground and has contingency back up plans in the event of communications breakdown.
• Physical presence at the Ops desk on behalf of the client Project Manager and ensure the Project Manager is current on the prevailing situation on the ground at all times.
• Responsible for first line reporting regarding all major incidents through agencies in the event of a reportable incident.
• Maintains the communications log in a factual concise manner.
• Provides all detailed information that the Team leaders required for complete mission planning prior to them going out, and whilst out on the ground.
• Conducts post mission debriefs with the team leaders and clients ensuring that valuable lessons are identified and become lessons learned for future operations.
• Ensures de-confliction with other security providers and agencies whilst the team are out on the ground by reporting any information garnered during the mission.
• Is responsible for collating any intelligence matters in conjunction with assigned analysts