Client Operations Analyst

Operational Coordinator For EMEA Business Operations

Part of EMEA Business Operations, you will be the operational point of contact for the coordination and completion of documentation to comply with our clients' vendor registration requirements, working with internal and external clients to ensure a seamless and efficient onboarding process. You will support the maintenance of process information and data to ensure a clear understanding of our clients' mechanism for payment from requisition through to payment. You will be a system administrator for client procure-2-pay (P2P) platforms, ensuring correctly configured and maintained with accurate company profile data and documentation. You will provide business users with training and support the resolution of system queries.

Roles and Responsibilities

• Triage requests received in team mailbox.
• Coordinate and complete client vendor registration documentation to comply with client onboarding requirements adhering to deadlines agreed.
• Proactively respond to client vendor registration queries raised by internal and external teams in a timely manner.
• Monitor and maintain data sources including SharePoint sites, Intranet pages and knowledge libraries to facilitate visibility of information across relevant teams.
• Complete and maintain internal records ensuring all requests received are logged and tracked through to completion and to enable proactive progress reporting and the provision of internal management data.
• Administrator of assigned client P2P platforms, responsible for system configuration and notification rules, maintenance of accurate master company profile data and documentation.
• Deliver P2P system training to internal users.
• Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
• Develop own knowledge of client procedures by proactively researching and reviewing relevant material available on supplier pages on client websites.
• Attend client- and platform-provider webinars relating to onboarding processes.
• Actively take part in project work to support continual improvement of team processes, proactively identifying innovative solutions and use of technology to streamline and improve processes where appropriate.