Customer Service Representative Internet/cable Voice (onsite San Isidro)

Customer Service Representative Internet/Cable Voice (onsite San Isidro)

Position Location: This position requires to work onsite located at Zona Franca, San Isidro, Door#1, Dominican Republic.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion. Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring Customer Service Representatives - Voice for our office in San Isidro, Dominican Republic who will handle incoming customer service calls for a Cable/Internet provider. Customers calling in will need help with their bill, plan, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.

RESPONSIBILITIES:

• Actively listen to customers to understand their concerns & build a rapport that will make them feel heard
• Prepare responses to customer inquiries based on pre-determined scripts & procedures
• Discover solutions using tools & resources to help resolve the customer's problems
• Provide information about the customer's current plans, products, & services
• Identify & promote new solutions in the form of selling products & services that align with the customer's needs
• Navigate through multiple computer applications with speed & accuracy

ADDITIONAL REQUIREMENTS:

• 18+ Years & High School Diploma or its equivalent
• Cedula ID or Work permit
• Minimum of 6 months of customer service experience (call center preferred)
• Strong command of the English language
• Customer focused personality & a desire to help people
• High computer proficiency & overall technical knowledge
• Professional positive attitude & courteous telephone etiquette
• Must be available to work afternoon/evening shift, includes one weekend day & holidays

BENEFITS & PERKS:

• Full-time 185 DOP per hour + performance-based incentives!
• Medical coverage
• Onsite Medical assistance
• Mothers Room
• Vacation Leave
• Free Parking
• Transportation allowance
• Meal subsidy
• Great work environment
• Paid training
• Opportunity for career growth within Continuum Global Solutions, LLC.

Continuum Global Solutions is an employer that fosters equality of opportunity and considers all candidates for all positions, regardless of race, color, creed, religion, ancestry, nationality, age, gender identity, gender, marital status, sexual orientation, disability, military/veteran, citizenship, genetic information or other characteristics protected by local, state, and federal laws. Individuals with disabilities who need reasonable accommodations to be employed in Continuum Global Solutions, or any of its branches, may require such special accommodations by sending an email to HR@Continuumgbl.com. Ensure to include your name, the position you are interested in, and the type of adaptation needed.

Recruitment communications from Continuum will always come from a talent acquisition representative from an official email address with the domain @continuumgbl.com. Our representatives will never ask for any form of payment from a new employee or candidate. Please report any suspicious activity to Corporate.Security@continuumgbl.com.