IT Support Specialist

IT Support Specialist

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.

Our Mission:

Delight our guest. Every meal. Every day. Our Core Values:

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You'll Create:

The IT Support Specialist provides first-level technical support at corporate, warehouse and customer sites, serving as the main point of contact for employees. They deliver excellent service, resolving issues quickly - ideally on first contact. This early-career level role is ideal for those seeking a long-term IT career. It offers exposure to infrastructure, cloud, applications, and related technologies, with growth opportunities into roles like Infrastructure Administrator, Product/System Administrator, or Software/Data Developer.

• Provide first-contact technical support for IT issues via ticketing system, phone, chat, or in-person assistance.
• Troubleshoot and resolve problems with devices, Microsoft 365 apps, network connectivity, and core business platforms.
• Log, categorize, and prioritize support tickets accurately, resolving issues independently or escalating as needed.
• Deliver a professional and friendly support experience, clearly communicating status and resolution steps to users.
• Strive for first-time resolution, validate solutions with users, and proactively share recurring issues with the team.
• Demonstrate a sense of urgency in addressing user issues and set clear expectations for resolution timelines.
• Follow security and compliance standards in all support activities, while continuously learning new technologies and processes for future IT career growth.
• Performs other related duties as assigned.

Ingredients for Thriving:

• Strong customer service mindset with excellent verbal and written communication skills.
• Basic understanding of computer systems, networking concepts, and troubleshooting.
• Familiarity with Microsoft 365 or similar productivity platforms.
• Ability to diagnose problems, think logically, and follow troubleshooting steps.
• Willingness to learn, take feedback, and grow technical skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Associate or Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
• Internship, help desk, or technical support experience
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).

Savor the Benefits:

We offer a range of benefits for eligible team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Paid Parental Leave
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

About Continental Services

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