Account Manager - Remote Eligible

Constructor Customer Success Manager

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick.

You are excited to join a growing team focused on demonstrating ownership of our clients' experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership.

Responsibilities:

• You are the strategic lead for the clients in your book of business.
• You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs.
• You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level).
• You will uncover and manage risk within your book of business in a timely and effective manner.
• You will grow to be well versed on your clients' business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities.
• You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.