Sr. Product Analyst - App Support

Job Position

Member of a product delivery team who supports the entire lifecycle of a product(s) and/or system(s). This includes supporting the core platform day to day operating needs, understanding new business needs, architecting, designing and developing solutions, ensuring quality through testing, release management and change management. Coordinate the tasks for subordinates and collaborate across teams as needed. Independence level: Works independently, or under the guidance of a Manager or Project Manager.

Work with other product team members to determine how to achieve team goals through a clear understanding of business needs and expected outcomes

Deliver application and/or infrastructure solutions to meet expected business outcomes by 1) assisting in planning work activities, 2) analyzing requirements, designing and building Software solutions, and 3) enhancing, maintaining or supporting existing products and processes to meet team goals and metrics

Maintain and enhance engagement with business partners and other stakeholders; manage scope and expectations with stakeholders

Identify and implement continuous improvements associated with the platform to support effortless customer experiences

Develop and maintain technical capabilities within supporting discipline or function (including best practices)

Review estimates of specific solutions to ensure time, cost and design meets the needs of the business.

Participates in strategic product planning meetings for insight on risk, cost vs. benefit, impact

Bachelor's degree in Computer Science or related discipline and 5 - 8 years of experience (product development, product management, business analysis) or 9 - 12 years relevant work experience

Excellent communications skills (written & verbal)

Ability to work with remote team members and/or stakeholders

Ability to build strong relationships with team members and business stakeholders

Strong knowledge of business practices and processes in Windows OS for Desktop and Server, Oracle and/or SQL Databases,

Strong understanding of, and demonstrated ability to implement and utilize Agile and Waterfall

Strong problem-solving skills and analysis ability

Experience leading small IT Projects or sub-teams and knowledge of IT project management in correlation to the product line

Manage software support contracts for area of responsibility

Maintain and enhance engagement with business and IT partners

Strong Troubleshooting Skills

Understanding of Network Operations

ITIL Certification