Account Manager - renewal I Or II

Account Manager-Renewal I or II

The Renewal Account Manager I/II is responsible for proactive renewals, post deal support and customer satisfaction of the accounts assigned to them. This role is sales focused and responsible for optimizing margin and customer retention. The Renewal Account Manager II should be capable of identifying opportunities to provide proactive customer strategies and value add products.

Primary Duties and Accountabilities:

• Responsible for renewals by proactively developing relationships and providing support to increase customer retention. Partner with BDMs as applicable and collaborating cross-functionally with all teams to deliver a consistent experience.
• Demonstrates proactive behaviors to strengthen customer relationships by connecting customer objectives to energy management strategies. Apply an understanding of market drivers and supply-and-demand dynamics to identify opportunities.
• Conduct timely, high‑quality proactive customer outreach through calls and written communication; read customer cues to adjust messaging and clearly articulate the value proposition across products and solutions.
• Utilize knowledge of systems, processes, products, and services to support effective renewals and deliver a best‑in‑class customer experience.
• Support proactive customer growth by executing referrals, adding accounts, and cross‑selling a diverse portfolio of products and solutions, including alternate commodities and value‑added offerings.
• Travel required as necessary to meet business needs.
• In-person attendance for training, all-hands meetings, and other meaningful engagements.

Minimum Qualifications:

Minimum Qualifications - Account Manager Renewal I

• 4-year degree and minimum of 2 years relevant experience
• A minimum of 6 years of relevant experience in lieu of a 4-year degree
• Experience with Microsoft Suite
• Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers
• Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making
• Demonstrated ability to effectively build and maintain relationships with internal and external customers
• Flexibility to handle multiple daily deadlines and adapt to changing priorities
• Ability to maintain confidentiality of all information always.

Minimum Qualifications - Account Manager Renewal II

• 4-year degree and minimum of 5 years relevant experience
• A minimum of 9 years of relevant experience in lieu of a 4-year degree
• High proficiency in Outlook, Word, Excel, and PowerPoint
• Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers
• Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making
• Demonstrated ability to effectively build and maintain relationships with internal and external customers
• Flexibility to handle multiple daily deadlines and adapt to changing priorities
• Ability to maintain confidentiality of all information always.

Preferred Qualification:

• Preferred Qualifications - Account Manager Renewal I

  • Direct customer service experience

• Preferred Qualifications - Account Manager Renewal II

  • Direct customer service experience
  • Salesforce experience