Metrics Support Analyst

Corporate Systems Operations Support Analyst

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.

As an important part of implementation and support, they will work as a member of Corporate Systems Operations Team. The Support Analyst position will work directly with a Senior Analyst to help contribute to data and metric resolution. As part of the job, they will contribute to the management of daily tasks, creating reports, and troubleshooting the functions of the engagement cycle, troubleshoot access.

Responsibilities:

• Provide support to end users of various Corporate System Applications
• Analyze metrics and reports with operations & finance teams
• Evaluate engagement data to assist with engagement creation

Additional Responsibilities/Details:

• Manage constantly evolving workload
• Track issues and help in analyzing solutions to issues

Qualifications:

• Bachelor's Degree Preferred

Minimum Experience Requirements:

• Strong Microsoft Office skills, specifically Excel, Word and PowerPoint
• Excellent communication and collaboration skills.
• Create detailed and comprehensive reporting using a variety of tools, including but not limited to, SQL Server queries, MS Excel and PowerBI
• 2+ years in Ediscovery industry
• Attention to detail and ability to understand workflow.
• Strong Analytical thinking and problem-solving skills.
• Must be able to adjust when there are shifts in priorities.
• Good organizational, time management and listening skills.
• Self-Motivated.
• Able to follow directions.

Consilio's True North Values:

Excellence - We strive to make every client our advocate

Passion - We DO because we CARE.

Collaboration - We win together through teamwork and communication.

Agility - We flex, adapt and embrace change.

People - We value, respect and invest in our teammates.

Vision - We create clarity of purpose and a clear path forward.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.