Sr Desktop Support Tech

Desktop Technician

This role will provide technical user support for a moderately complex computing environment. Serves as a generalist responsible for providing a broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, and performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems.

Responsibilities include managing a client department's complete desktop computing environment, creating and maintaining departmental organizational units in the active directory, maintaining computer software and hardware, installing and coordinating repair of computing devices and peripherals, responding to emergency and routine calls for computer assistance, documenting all reported problems, supporting clients in the use of their desktop equipment by training users, working with others to ensure smooth integration of network and software products, analyzing, recommending, and implementing work-group computing solutions, and completing and documenting technical projects.

Required education includes eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associate's degree; or two years of related work experience and a bachelor's degree or an equivalent combination of education and related experience. Skills and abilities include advanced proficiency with Mac OS and Windows OS, demonstrated knowledge of at least one coding language, advanced proficiency and support of standard application packages, advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems, strong communication and interpersonal skills, ability to work independently and in a team, and excellent attention to detail.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.