Social Services Caseworker & Office Assistant

Job Opportunity: Part-Time Receptionist And Office Assistant

Scope of Position: Provide basic receptionist and office duties. Provide various basic and emergency assistance services to individuals in need, including food, rent, utility assistance, referrals, and holiday toys. Work with Corps Officers to coordinate food pantry aspects and record, track, and report statistical data. Promote programs offered to the community. Assist Corps Officers with the Christmas toy and food basket programs.

Responsibilities:

• Adhere to guidelines in The Salvation Army's Employee Manuals and dress code.
• Answer phones appropriately and manage incoming faxes.
• Assist with holiday assistance programs.
• Assist with the daily operation of the Emergency Assistance Programs.
• Assist with social service office tasks.
• Attend community meetings.
• Check emails daily and respond within one to two business days.
• Complete client documentation and maintain confidentiality.
• Coordinate aspects of the food pantry.
• Create and distribute Corps' brochures and flyers.
• Discuss special cases with the Corps Officers.
• Greet clients and provide necessary forms.
• Interview, train, and supervise volunteers.
• Keep abreast of community needs and inform the Corps Officer.
• Maintain a clean, orderly desk, office, and reception area.
• Maintain a database of community resources.
• Make appointments for clients needing services.
• Provide direct service to clients.
• Provide information to the public regarding The Salvation Army's programs and services.
• Record and report all Corps and social ministry statistics.
• Refer clients seeking spiritual guidance to the Corps Officers.
• Serve as a positive and professional representative of The Salvation Army.

Qualifications:

• High school diploma or equivalent; associate degree in social work or related field preferred.
• Minimum of two years of work or volunteer experience in social services or related field preferred.
• Ability to communicate clearly both verbally and in writing.
• Ability to follow written and verbal instructions.
• Ability to organize responsibilities, multitask, and function independently.
• Ability to work in a fast-paced, ever-changing environment.
• Bilingual in English and Spanish strongly preferred; spoken and written English proficiency required.
• Demonstrate ability to engage with diverse populations.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Detail-oriented with keen attention to accuracy and confidentiality.
• Excellent time management skills.
• High energy level, solid work ethic, and the ability to respond to changing conditions while maintaining a pleasant demeanor.
• Knowledge of community resources preferred.
• Strong customer service skills.
• Works well in a team atmosphere.
• Working knowledge of Microsoft Office.
• Valid driver's license and clean driving record required.
• Must complete KeepSAfe and other required training upon hire.
• Will respect and promote the interests of The Salvation Army.

The Salvation Army is pleased to offer a benefits program to part-time employees who work less than 20 hours per week, including short-term disability coverage, 403(b) tax-deferred annuity plan, generous paid time off, eligibility for the Federal Government's Public Student Loan Forgiveness Program, and more.

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.

Job Locations US-CT-Middletown Job ID 2026-14928 Category Social Services Compensation Min USD $16.94/Hr. Compensation Max USD $20.00/Hr. Type Regular Part-Time