Service Technician

Field Service Technician

Job Title: Field Service Technician

Must Haves:

• At least 2 years of experience servicing and maintaining X-ray devices or similar equipment
• Experience with high and low voltage electronics
• Ability to read and interpret schematics and wiring diagrams
• Proven troubleshooting expertise across electronic and mechanical systems
• Willingness and ability to travel up to 5 days per week, occasional weekends, domestic and international
• Strong interpersonal skills, specifically in conflict resolution
• Self-motivated, able to work independently with minimal supervision
• Ability to maintain detailed and accurate service records in CRM

The Service Technician is a Service Department role responsible for installation, maintenance, technical support, evaluations, case maintenance, customer support, and report generation. The technician performs both in-house and field work, supports the customer support queue, and collaborates closely with scheduling and engineering teams to deliver high-quality system service, training, and documentation.

Duties and Responsibilities:

• Provide incoming technical support, troubleshoot issues, and offer direction
• Maintain and update open service cases in a timely manner
• Support in-office operations during non-travel periods, assist with customer support queue and service tasks
• Conduct in-house evaluations and repairs
• Perform on-site services, installations, preventative maintenance, evaluations and repairs, relocations, upgrades, and user training
• Collaborate with the Service Coordinator for scheduling and customer communications
• Maintain detailed service records in the CRM, including reports, equipment manuals, and communication logs
• Travel up to 5 days per week, occasional weekends, manage domestic and international travel requirements
• Maintain the Field Service Kit provided by the company
• Provide written work instructions as needed
• Assist in-house service teams with customer support and factory repairs
• Work closely with engineering and product development to give feedback and suggest improvements
• Stay current on industry trends, product advancements, and technical developments
• Perform additional duties as required to meet company objectives

Skills: Electrical, Mechanical, Troubleshooting, Service, Field service, Preventive maintenance

Top Skills: Electrical, Mechanical, Troubleshooting, Service, Field service, Preventive maintenance

Additional Skills & Qualifications:

• Direct familiarity with X-ray technology and related systems
• Proficiency in software diagnostics and system integration
• Experience collaborating with engineering and product development teams, providing field feedback
• Experience writing clear work instructions and training end users
• Skilled with various computer applications, including CRM, ERP, and office tools
• Bachelor's degree in electrical engineering, electronics, X-ray imaging, or related field
• Comfortable collaborating with diverse teams across industries, domestic and international
• Able to ensure team priorities and goals are met or exceeded
• Professional documentation standards and customer communication

Experience Level: Intermediate Level

Job Type & Location: This is a Contract to Hire position based out of Madison, CT.

Pay and Benefits: The pay range for this position is $28.00 - $38.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Madison,CT.

Application Deadline: This position is anticipated to close on Jan 9, 2026.

About Actalent: Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.