Service Mechanical Engineer

Service Mechanical Engineer

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The Otis Service Center in Bloomfield, CT is looking for a Service Mechanical Engineer to assist internal departments and North and South America field service and maintenance teams. The main focus will be supporting projects related to their assigned elevator component expertise, which will be determined by the candidate's experience and interests. Key responsibilities include managing Spare Parts Leaflets, inspecting, analyzing, designing, and testing components, and writing Technical Information Publications. The role also involves developing engineering solutions for obsolete components and new needs, conducting on-site surveys and trial testing, and occasional travel. This position offers the opportunity to expand knowledge of various elevator components over time.

On a typical day you will:

• Manage moderately sized and complex projects spanning across multiple disciplines.
• Provide input to optimize department processes, improving collection of data related to engineering tasks, time allocated, and value delivered.
• Provide engineering support for manufacturing and contract engineering of current production and legacy parts.
• Support field mechanics with troubleshooting of elevator or escalator components and systems.
• Support engineering requests from OSC departments such as supply chain, customer service, modernization, assembly, machine shop, and warehouse.
• Create engineering drawings of parts and assemblies.
• Create and updating Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs)
• Investigate public incidents and perform RRCA to determine cause and corrective actions.
• Create tools, parts, and technical documents for field repair, installation, and maintenance of Otis and competitor equipment.
• Create work instructions for production of parts and systems.
• Research and performance testing for elevator systems development
• Resolve part quality issues for current production and legacy parts.
• Support supply management and warehouse operations by providing stocking recommendations for new and existing parts and work to reduce part costs and lead times.
• Jobsite testing and surveying.
• Work to develop engineering solutions to replace obsolete components.
• Participate in Change Notice reviews with Otis New Equipment division.
• Provide training for mechanics and field engineers.

What you will need to be successful:

• Bachelor's degree in Mechanical Engineering with 4 years of engineering experience, or a Master's degree with 3 years of engineering experience
• Essential strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Self-motivated and results-driven with keen attention to detail
• Capable of working independently and in teams, managing multiple projects
• Ability to utilize AI to enhance day-to-day operations
• Knowledge of design/drafting practices, geometric dimensioning, and tolerance, materials, and processes
• Required proficiency in Microsoft Word and Excel
• Proficient in 3D modeling software (Creo, AutoCAD)
• Ability to travel
• Experience in manufacturing and supplier relations
• Preferred experience with 3D printing
• Valued knowledge of elevator or escalator mechanical components and systems

Additional Comments: Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security
• Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents
• Three weeks of paid vacation, along with paid company holidays
• Paid sick leave, employee assistance, and wellness incentive programs to support your well-being
• Life insurance and disability coverage to protect you and your family
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• Generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families
• Pursue your educational goals with our tuition reimbursement program
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation

The salary range for this role is $75,000 - $113,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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