Senior Customer Service Specialist

Senior Customer Service Specialist

Location: Meriden, CT (Onsite – local candidates only) Employment Type: Full-Time, Permanent Salary: Up to $70,000 annually Our client has partnered exclusively with Robert Half in search of a Senior Customer Service Specialist with manufacturing industry experience to join a growing team local to Meriden, CT. This is a full-time, onsite role supporting customer accounts from order placement through fulfillment. The ideal candidate brings strong tenure, attention to detail, and confidence working with pricing, orders, and customer communication in a fast-paced manufacturing environment.

Key Responsibilities:

• Serve as a primary point of contact for assigned customer accounts
• Process and track customer orders from entry through delivery
• Manage pricing, quotes, and order adjustments accurately and efficiently
• Coordinate with internal teams (production, planning, logistics, sales) to ensure timely fulfillment
• Monitor order status and proactively communicate updates, delays, or changes to customers
• Maintain accurate records within ERP/order management systems
• Support account management tasks and build long-term customer relationships
• Resolve customer issues professionally and efficiently

Qualifications:

• 5+ years of steady experience in a customer service or order management role
• Prior experience in a manufacturing environment required
• Proven experience with pricing and order processing
• Strong customer communication and relationship management skills
• High attention to detail and ability to manage multiple priorities
• Comfortable working onsite in a fast-paced, team-oriented setting
• Proficiency with ERP systems and Microsoft Office (Excel preferred)

Interested and qualified candidates should apply by emailing their resume to: daniele.zavarella@roberthalf.com