Replacement Services Specialist

Replacement Services Specialist

The Replacement Services Specialist will assist with the replacement rental process including reservations, liaising with body shops and/or insurance companies to manage rentals with the intent of keeping the average length of rental to a minimum, and handling replacement customer service issues brought forth by the renter or third-party payor such as an insurance or fleet company. The Replacement Services Specialist will be trained on replacement rental processes to enable the individual to manage rentals for our insurance replacement customers. A successful candidate will conduct a variety of responsibilities on a daily/weekly basis inclusive of the following:

+ Assist customers via phone to secure rental reservations and resolve customer service issues related to insurance replacement rentals

+ Obtaining and documenting Body Shop repair statuses with efficiency, thoroughness, and accuracy

+ Efficiently managing rentals, following insurance and fleet company guidelines, with the mindset of keeping the length of rental as low as possible

+ Make initial customer contact via SMS text or outbound calls for assignments received from insurance or fleet companies.

+ Other duties as assigned

+ Working knowledge of MS Office 365, Excel, Word, Access

Auto-claims insurance experience preferred

What We're Looking For:

+ 1 Year of Customer Service experience, required

+ 1 Year of Call Center experience, required

+ Excellent verbal, written and interpersonal communication skills

+ Excellent problem-solving and decision-making skills

+ Proven strong sales and closing skills with the ability to be friendly and engaging

+ Ability to multi-task in a fast-paced environment using multiple systems and applications

+ Ability to be detail-oriented with the ability to adapt to new technology and processes

+ Ability to work a flexible schedule

+ Must be able to work independently and in a team environment

What You'll Get:

+ 40% off any standard Hertz Rental

+ Paid Time Off

+ Medical, Dental & Vision plan options

+ Retirement programs, including 401(k) employer matching.

+ Paid Parental Leave & Adoption Assistance

+ Employee Assistance Program for employees & family

+ Educational Reimbursement & Discounts

+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

+ Perks & Discounts –Theme Park Tickets, Gym Discounts & more

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran