Patient FOOD Services Supervisor

Patient Services Supervisor

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience.

As a Patient Services Supervisor, you will help support the successful daily operations and customer service functions of the Food & Nutrition Services Department. This is an exciting opportunity for an energetic, entry-level manager seeking to build a career within the food service industry.

Essential Duties and Responsibilities

• Ensure patient and client satisfaction by meeting and exceeding stated expectations.
• Provide menu alternatives as permitted within prescribed diets, taking into account food allergies, sensitivities, and cultural, ethnic, or religious preferences when patients request additional selections.
• Collaborate with nursing staff and evaluate, on a daily basis, patient meal selections, tray accuracy, tray delivery, and retrieval processes.
• Address and resolve patient concerns or complaints promptly, escalating to a supervisor as appropriate.
• Assist with all food service–related activities, with primary involvement in patient meal assembly and delivery; responsibilities include quality improvement, sanitation, infection control, and other facility-related duties.
• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of food service experience.
• Background in restaurants, hotels, corporate dining, education, military, health care, or other food service operations.
• General knowledge of food trends with attention to quality, production, sanitation, food cost controls, and presentation.
• Strong interpersonal skills and a warm, engaging personality are essential, as creating a positive and supportive patient experience is critical to meeting client expectations.
• Be able to build rapport quickly, communicate with empathy, and maintain professionalism in a fast-paced, patient-focused environment.
• Strong supervisory, leadership, management, and coaching abilities.
• Excellent written and verbal communication skills with the ability to interact effectively with management, clients, customers, and team members.
• Proficiency with MS Office applications, including Word, Excel, PowerPoint, Outlook, and internet navigation.
• ServSafe Certification preferred.
• Able to work a flexible schedule, with ability to adjust hours based on departmental needs, patient census levels, staffing demands and operations priorities.

Associates at Morrison Healthcare are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace.

Req ID: 1502783 Morrison Healthcare AMY S MILLER