Operations Representative / Ecommerce Content Rep

Operations Representative

A growing industrial supply and ecommerce operation is seeking a motivated, detail-oriented Operations Clerk / Ecommerce Content Operations Representative. This in-office role blends customer order processing, ecommerce content maintenance, and light sales engagement. The ideal candidate is comfortable on the phone, confident using computers, and able to manage product data with accuracy. The position involves receiving and confirming online customer orders, ensuring product information is accurate across systems, and providing exceptional service—including upselling when appropriate.

Key Responsibilities

• Receive online customer orders and call customers to confirm order accuracy and details.
• Provide excellent phone-based customer service, including suggesting additional items to upsell when appropriate.
• Answer incoming calls and perform customer follow-ups to provide updates or confirm satisfaction.
• Maintain and update product listings, pricing, images, and descriptions in BigCommerce.
• Verify product details, availability, and lead times with vendors, warehouse teams, and converting teams.
• Ensure consistency and accuracy of product data across Fishbowl Inventory, QuickBooks Desktop, and BigCommerce.
• Assist with light marketing or promotional content updates to maintain online consistency.
• Perform general operational tasks and multitask effectively in a fast-paced environment.

Qualifications

• Strong attention to detail with excellent organizational and data accuracy skills.
• Good phone presence and professional communication skills (written and verbal).
• Solid computer skills; proficiency with Microsoft Excel, Outlook, Teams/SharePoint, and Word.
• Experience with ecommerce platforms; BigCommerce experience preferred.
• Ability to multitask, follow instructions, and maintain consistency across systems.

Preferred Experience

• Background in ecommerce operations, product administration, customer service, or industrial/B2B distribution.
• Familiarity with Fishbowl Inventory and QuickBooks Desktop.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.