Loan Servicing - Support

Loan Servicing Support Specialist

We are looking for a dedicated Loan Servicing Support Specialist to join our team in Meriden, Connecticut. In this contract to permanent position, you will play a vital role in loan processing and servicing, ensuring accurate records and providing excellent customer support. If you thrive in a detail-oriented and compliance-driven environment, this opportunity is perfect for you.

Responsibilities:

• Coordinate escrow payments for property taxes, insurance, and association fees to ensure timely and accurate processing.
• Process loan payments, advances, and adjustments while maintaining precise transaction records.
• Investigate and resolve issues related to misapplied or missing loan payments promptly.
• Perform general loan maintenance tasks, including modifications, extensions, and system updates as required.
• Address credit reporting errors and manage responses to disputes effectively.
• Review loan documentation for accuracy and completeness, ensuring compliance with regulations.
• Communicate with customers to provide information, resolve inquiries, and deliver exceptional service.
• Collaborate with internal departments to streamline processes and maintain accurate loan servicing systems.
• Ensure all tasks are completed in adherence to confidentiality and compliance standards.

Requirements:

• High school diploma or equivalent; advanced education in accounting, finance, or economics is preferred.
• Proficiency in Microsoft Office, particularly Excel, to handle data and reports effectively.
• Exceptional verbal and written communication skills to interact professionally with clients and colleagues.
• Strong attention to detail and ability to identify and resolve discrepancies.
• Critical thinking and problem-solving skills to address complex loan servicing issues.
• Experience working in a compliance-focused and confidential environment.
• Ability to multitask and prioritize responsibilities in a fast-paced setting.