Loan Servicing - Support

Loan Servicing Support Specialist

We are looking for a dedicated Loan Servicing Support Specialist to join our team in Meriden, Connecticut. In this contract to permanent position, you will play a vital part in ensuring the accurate processing and servicing of loans while maintaining compliance with industry standards. This role is ideal for someone who thrives in a detail-oriented, fast-paced environment and is committed to delivering exceptional support to clients.

Responsibilities:

• Coordinate escrow payments for property taxes, insurance, and homeowner association fees.
• Process and manage loan payments, advances, and adjustments efficiently.
• Investigate and resolve issues related to misapplied or missing loan payments.
• Perform loan maintenance tasks, including modifications, extensions, and updates to the core system.
• Address and correct credit reporting errors, while responding to disputes promptly.
• Review loan documentation for completeness and accuracy to ensure compliance.
• Communicate effectively with customers to provide updates and resolve inquiries.
• Maintain confidentiality and adhere to compliance standards in all activities.
• Utilize Microsoft Excel and other Office tools to streamline processes and maintain records.

Requirements:

• High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or Economics is preferred.
• Proficiency in Microsoft Office, particularly Excel.
• Exceptional verbal and written communication skills.
• Strong attention to detail with the ability to identify and resolve issues effectively.
• Critical thinking and problem-solving skills are essential.
• Ability to work in a compliance-driven and confidential environment.
• Previous experience in loan servicing or related financial roles is a plus.