Food Server - Room Service

Job Opportunity At Mohegan Sun

Join our team and experience endless career possibilities. This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service. Primary duties and responsibilities include taking guest's orders and accurately entering them into the point of sale system, actively up-selling products, coordinating all food and beverage service at the table, handling all payments accurately, preparing and breaking down wait stations, completing side work, and maintaining shift responsibilities. In the hotel, you will deliver food and beverage to guest's room, per established steps of service, and remove trays and tables from rooms and hotel tower.

Secondary duties and responsibilities include assisting in maintaining the cleanliness of the outlet, assisting in arranging room and setting tables on a shift-to-shift basis as well as for special events, and performing opening and closing duties.

Minimum education and qualifications include previous guest service experience. Competencies include excellent written and verbal communication skills, thorough knowledge of operational policies, good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques, skilled in proper tray handling, good understanding of food products, thorough point of sale system knowledge, and good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures.

Training requirements include outlet-specific standard operating procedures and SMART alcohol awareness.

Physical demands and work environment include the ability to stand and walk for extended periods of time, bend and lift full trays up to 50 lbs., work in a fast-paced environment with frequent interruptions, and work various shifts and flexible hours.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work shift: Regular

Knock, knock. Hear that sound? That's opportunity! Mohegan Sun practices Native American Preference in hiring. What began in 1996 as a gaming destination in southeastern Connecticut with a handful of team members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe "The Spirit of Aquai". Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.