Director, Programs & Partner Operations – Xerox Financial Services

Director, Programs & Partner Operations – Xerox Financial Services

The Senior Manager, Programs & Partner Operations (XFS) is responsible for managing partner relationships, forward flow programs, cash coordination, and operational processes across the XFS buyer/partner leasing portfolio. This role supports Finance, Risk, Treasury, Accounting, and IT to ensure seamless execution of partner programs, timely settlements, accurate reporting, and continuous improvement of data quality and controls. The focus is on partnering and problem-solving rather than transactional reporting, ensuring issues are anticipated and resolved proactively.

Responsibilities

• Manage relationships with buyer/partner organizations (DLL, LCM, and other partners), including forward flow and back-book portfolios.

• Represent XFS in regular partner calls and ensure operational, financial, and reporting issues are resolved on time.

• Coordinate with partners and internal teams on deal sizing, tagging, and fund flows for forward flow and sale transactions.

• Oversee the preparation and review of reports to ensure accuracy and consistency, driving automation to reduce manual effort.

• Work closely with Treasury, Accounting, Finance, and Risk teams to ensure correct fund receipt, allocation, and payment.

• Support securitization or forward flow transactions and ensure compliance with internal controls and risk frameworks.

• Monitor SLAs for partner payments, reporting, and reconciliations; drive resolution of recurring process issues.

• Lead and mentor a small analyst team responsible for day-to-day partner and operational activities.

• Collaborate with IT to enhance automation and improve data quality in reporting and deal management systems.

• Contribute to internal FP&A planning and forecasting related to partner activity, deal flow, and operational costs.

Education and Experience

• Bachelor's degree in Finance, Accounting, Business, or related field (Master's preferred).

• 8–10 years of experience in financial operations, leasing, securitization, forward flow, back-book management, or private equity fund administration.

• Experience in multinational financial services or leasing environments preferred.

• Strong working knowledge of Excel, MS Access, and enterprise finance systems (SAP, Hyperion, or equivalent).

• Demonstrated ability to lead cross-functional coordination across Finance, Risk, Treasury, and IT.

Skills and Competencies

• Strong analytical and organizational skills with attention to detail.

• Ability to manage multiple priorities and partners simultaneously.

• Proven experience in operational controls, reconciliations, and cash flow management.

• Excellent communication and negotiation skills.

• Proactive approach to problem solving and process improvement.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.