Desktop Support Technician

Desktop Technician

Job Category: Help Desk Technician / Analyst Location: On-site | Monday to Friday, 7:00 AM – 4:00 PM Duration: 3-month contract | Immediate start | Project-based (potential for extension) Overview: We're hiring a Desktop Technician to support a high-priority Windows 11 migration for a technology-focused organization undergoing a major systems upgrade to enhance cybersecurity and modernize operations. This is a hands-on role in a secure, fast-paced environment where precision, responsiveness, and professionalism are essential. You'll work closely with IT leadership to ensure systems are upgraded, stable, and compliant with updated protocols.

Key Responsibilities:

• Windows 11 Migration Support
• Upgrade user endpoints from Windows 10 to Windows 11.
• Image, install, and validate systems post-migration.
• Ensure compatibility with specialized applications.
• Technical Troubleshooting
• Provide Tier 1 & Tier 2 support for hardware, software, and network issues.
• Resolve user-reported problems and escalate complex issues as needed.
• Document fixes and procedures for future reference.
• Ticketing System Management
• Monitor and respond to tickets using Zendesk.
• Track progress, update statuses, and close tickets in line with SLAs.

Must-Have Skills:

• Experience supporting Windows environments, especially Windows 11 migrations (50+ users).
• Hands-on experience with imaging, installation, and endpoint deployment.
• Ability to work independently, follow strict instructions, and proactively check in when unsure.

Nice-to-Have Skills:

• Help desk experience.
• Familiarity with Zendesk or similar ticketing platforms.

Work Environment:

• 5 days on-site.
• Collaborate with network and systems teams.
• Support a site of ~170 employees.

Why This Role Matters:

This migration is a top priority following a cybersecurity incident. You'll play a key role in restoring operational integrity and supporting a mission-critical upgrade for an organization that contributes to national safety and innovation.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Enfield,CT.

Application Deadline

This position is anticipated to close on Oct 13, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.