Customer Service Representative

Customer Service Representative

We are seeking a motivated and detail-oriented Customer Service Representative to join our Collections team. In this role, you will be responsible for contacting customers regarding overdue accounts, resolving billing issues, and negotiating payment arrangements. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to handle sensitive financial conversations with professionalism and empathy.

Key Responsibilities:

• Make outbound and receive inbound calls to/from customers regarding past-due accounts.
• Provide courteous and professional customer service while discussing account status and payment options.
• Investigate and resolve billing discrepancies and disputes.
• Negotiate payment plans and settlements within company guidelines.
• Document all customer interactions and update account information accurately.
• Collaborate with internal departments to resolve customer issues and ensure timely follow-up.
• Meet or exceed daily, weekly, and monthly performance targets.
• Maintain compliance with all company policies and applicable laws and regulations.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in customer service, collections, or a call center environment is a plus.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in challenging situations.
• Proficient in basic computer applications and CRM systems.
• Strong attention to detail and organizational skills.

Pay and Benefits: The pay range for this position is $45000.00 - $50000.00/yr. 401K medical dental vision, family plan optionPTO that increases annuallygym in office.

Workplace Type: This is a fully onsite position in SHELTON,CT.

Application Deadline: This position is anticipated to close on Aug 29, 2025.

About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.