Customer Service Representative - PACER - Remote Eligible

Pacer Representative

GovCIO is currently hiring a Pacer Representative to support our newly awarded customer contract. This position will be fully remote within the United States. Responsibilities include receiving, comprehending, providing, and responding to routine informational inquiries and service requests through various communication technologies including telephones, email, facsimile, postal mail, and the Internet. Additionally, the role involves responding to escalated and complex inquiries on a broad scope of topics, performing remote troubleshooting, and ensuring proper recording, documentation, and closure for each issue.

Qualifications include a high school diploma with 0 - 2 years of experience, strong understanding of troubleshooting IT issues, flexibility and adaptability to handle different product service calls, and good verbal and written communication skills. Clearance required: Must be able to acquire and maintain an active AOUSC Public Trust.

Preferred qualifications include experience with ServiceNow, software application management, networking/security experience, knowledge of Microsoft Office & Teams, LINUX, understanding of ITIL best practices, and background in federal appellate, district, and bankruptcy court operations.

Company overview: GovCIO is a team of transformers passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission.