Customer Service Coordinator

Customer Service Coordinator Opportunity

Customer Service Coordinator opportunity in Shelton, CT. Dependable. Enthusiastic. Driven to succeed. If you're looking for a role where your customer service and manufacturing experience directly support the delivery of cutting-edge technology to our customers, this is your opportunity. Family-owned for over 75 years, Precision Resource is a leading global supplier of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production challenges for market-leading customers in industries such as automotive, heavy duty, medical, aerospace, electronics, cutlery and defense.

Precision Resource offers:

• Benefits package including health, dental, life and vision insurance
• 401(k) with match and profit sharing
• Annual bonus based on division profitability
• Vacation and flexible paid holidays
• Wellness and Employee Assistance Programs
• Tuition reimbursement and paid training
• Work with an established team of long-term employees

Summary: The Customer Service Coordinator is responsible for building relationships with external customers to support the division to ensure customers' needs are met.

Essential Duties and Responsibilities

• Serve as the primary customer contact for order placement, changes, delivery inquiries, and issue resolution.
• Enter purchase orders and releases (EDI, email, or portal) into the ERP system accurately and timely.
• Validate order details (pricing, lead time, quantities, part revision levels, shipping terms, etc.).
• Monitor backlogs, open orders, on-time delivery performance, and proactively communicate schedule risks.
• Work closely with scheduling, operations, and logistics to ensure customer requirements are clearly communicated and understood.
• Participate in daily/weekly production and scheduling meetings to represent customer priorities.
• Provide timely responses to customers regarding order status, shipment confirmation, and product availability.
• Coordinate with Quality and Engineering on part revisions, PPAP/machine capability documentation, deviation requests, and corrective actions.
• Track and communicate status of expedited orders, shortages, and premium freight needs.
• Review customer forecasts and compare to historical demand trends to ensure adequate inventory planning.
• Communicate demand fluctuations to production and procurement to avoid shortages or excess inventory.
• Maintain accurate customer records including contracts, blanket orders, pricing agreements, and any special packaging/labeling requirements.
• Ensure compliance with ISO/IATF quality standards as applicable.
• Identify systemic issues impacting on-time delivery or customer satisfaction and participate in root cause/corrective action activities.

Qualifications, Education, Experience:

• Graduation of high school or equivalent (GED) (Associates degree preferred).
• 2+ years of customer service or inside sales support experience (manufacturing environment highly preferred).
• Strong organizational skills; ability to manage multiple deadlines simultaneously.
• Excellent communication skills (verbal, written, and professional email etiquette).
• Ability to read and understand purchase orders, customer terms, and basic technical documentation (drawings, part numbers, revisions).
• Experience with ERP systems (SAP, Oracle, Epicor, Infor, QAD, Plex, etc.) and proficient in Excel.
• Experience working with automotive Tier 1 or Tier 2 OEMs. (Preferred)
• Exposure to IATF 16949 / ISO 9001 environments. (Preferred)

Precision Resource is an equal opportunity employer, M/F/D/V.