Convention Services Manager

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Experience endless career possibilities. This position effectively manages and services groups of varying size for the successful execution of all details, to blow away the customer while also effectively adding to Mohegan Sun's bottom line performance. Primary duties include planning, up-selling and detailing of events from pre to post convention, coordinating customer expectations, goals & objectives, reviewing and communicating details of contracts, managing space requirements, guestroom blocks, scheduling, ordering of equipment and billing instructions, attending all scheduled departmental and event related meetings, providing customers with creative suggestions for innovative room sets, menus and event production, initiating and following up on assigned leads, maintaining and participating in an active sales solicitation program, surpassing assigned revenue goals, monitoring production of all top accounts and driving food and beverage and other revenue increases, and inviting customers for entertainment, planning and site inspection purposes.

Secondary duties include building effective relationships with internal and external groups to achieve revenue and operational goals, participating in key industry organizations and client events, and attending assigned tradeshows.

Minimum education and qualifications include a Bachelors' Degree in Hospitality, Business Administration or a related field preferred, three years of experience in convention services or catering sales for a hotel with no less than 500 rooms, and experience developing and maintaining business contracts.

Competencies include excellent communication and organizational skills, excellent presentation and interpersonal skills, basic understanding of Mohegan Sun budget process, sound business judgment, a high degree of personal motivation, a very strong work ethic, proficiency in Word and Excel, ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming, overall understanding of revenue management and its utilization to drive bottom line profit, ability to handle problems, including anticipating, preventing, identifying and solving them, and thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment.

Training requirements include knowledge of Mohegan Sun corporate and department policies and procedures, completion of the Core Manager Training course, pursuit of learning and self-development opportunities to enhance personal and professional growth, advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems, safety and fire training, and SMART alcohol awareness.

Physical demands include travel, ability to stand and/or walk for extended periods of time, and ability to work various shifts and flexible hours.