Support Representative II

Support Representative II

The Support Representative II works closely with physicians, nurses, and other medical staff to provide administrative duties in a health care facility. Working under some supervision, this job is responsible for obtaining registration and financial data for registration; registering patients; scheduling patients for initial evaluations and follow-up appointments; interpreting charge information and collecting payment from patients at time of service; maintaining, copying, and retrieving medical records; and performing other general office duties as needed.

Essential Job Functions:

• Schedules outside services for patients and coordinates care with referrals for providers.
• Pre-authorizes testing through required insurance carriers; determines co-pay and deductibles by compiling insurance data.
• Records patient information including insurance eligibility, test results, medical history, and physician referrals.
• Assembles, compiles, and maintains patient records and charts; files and faxes records requested by outside offices.
• Retrieves inbound faxes from insurance companies, test results, pharmacies, and consultations from physicians.
• Assists with credentialing by processing applications to meet insurance and facility requirements.
• Performs other duties as assigned

Education:

• Required: High School Diploma or equivalent

Experience:

• Required: 1 year

Licensure/Certification/Listing:

• Preferred: Basic Life Support (BLS) (CPR) American Red Cross or AHA Healthcare Provider