IT Depot Support

IT Depot Support

This role needs to be onsite at our Lexington, KY office.

About the Role:

As an IT Depot Support employee, you will be responsible for providing onsite support and managing ticket queues for local support requests. You will be primarily supporting MAC OS.

Responsibilities

• Provides onsite hardware support.
• Installs desktop applications.
• Manages hardware/software installations and troubleshooting.
• Provides onsite smart hand support to other technical towers.
• Installs and configure new hardware.
• Manages site-level inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Performs other duties as assigned.
• Comply with all policies and standards.

Requirements

• Requires vocational training, certifications, licensures, or equivalent experience.
• Able to expand skills within an analytical or operational process.
• Able to follow standardized procedures.
• Maintain appropriate licenses, training, and certifications.
• Able to work within established procedures and practices.
• Understand existing procedures to resolve incidents.
• Able to work with a moderate to minimal degree of supervision.
• Possess exceptional verbal and written communication skills and share information and ideas effectively.
• Able to impact, motivate, participate, collaborate, and inspire team.
• Able to set up computers for at home users, cleaning peripherals and scanning serials into excel sheets.
• Ability to support MAC OS
• Experience with Microsoft Excel is a plus!

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diverse efforts.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $41,040 - $50,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.