HR Solutions Services Associate III

Job Title

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Attend to inbound phone calls and assist callers with employee-related concerns, providing accurate information and support.
• Perform chat-based interactions with employees on a regular basis to address inquiries and provide HR assistance.
• Manage and respond to requests through the ticketing system, ensuring timely and accurate resolution of employee concerns.
• Provide information related to employment details, personal records, and basic payroll inquiries.
• Filter, categorize, and prioritize tickets according to urgency and issue type.
• Reroute or escalate tickets to the appropriate support tier or department when issues require further investigation or specialized handling.
• Maintain professional communication and customer service standards during all employee interactions.
• Ensure confidentiality and data privacy when handling employee information.
• Accurately document all interactions and resolutions in the HR support system.
• Follow established HR processes, service level agreements (SLAs), and company policies.
• Assist in maintaining efficient workflow within the HR support queue to meet response and resolution targets.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also access Conduent's ADAAA Accommodation Policy.