Child Support Call Center Agent

Child Support Call Center Agent

Join the Conduent Customer Service Team and grow with a team of people who will challenge and inspire you to be the best. Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

Pay: $17.50 (Non-Bilingual) $18.50 (Bilingual) per hour pay rate (bi-weekly pay). After training, .50 increase.

Benefits: Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you'll be able to thrive both personally and professionally.

Working Hours: No weekends. Full-time schedule (40 hrs. a week). Training - is 7 weeks (8:30 am-5 pm M-F) after training the working hours M-F starting time 8 AM-4:30 PM or 8:30 PM- 5PM.

About the Role: The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child Support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Requirements:

• High School diploma or GED
• Background and drug screening required
• Typing WPM 30
• Able to operate dual monitors, Navigate different software applications.
• Advance in Computer keyboarding
• 2 years of Call center/Customer service experience.
• Able to work onsite in Hamilton, NJ.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.