Child Support Call Center Agent - Remote Eligible

Child Support Call Center Agent Full-Time

$16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English). A Typing survey/assessment is required. (Please complete it after the application is submitted)

Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking?

Training is 7 weeks (8:30 am-5 pm M-F) after training the working hours M-Thursday starting time 8 AM EST-7 PM EST.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay). After training, .50 increase.

No weekends

Paid Training

Full-time schedule (40 hrs. a week)

Career Growth Opportunities

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you'll be able to thrive both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child Support and the services it provides via inbound calls.

While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Requirements

• High School diploma or GED
• Background and drug screening required
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry, database documentation knowledge.
• Typing WPM 30
• Two screens/monitors are required
• Have your own equipment (PC) Mac is not compatible.

While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you're fully equipped to participate effectively.

• To approve you working from home, you must send the interviewer two screenshots.
• Internet speed- Your internet speed must be at least 400 Mbps.
• Device Specifications of your laptop.****Two screens/monitors are required****
• Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14" screen or higher required (External 20" or higher recommended)
• Running Windows 10 OS 64 bit
• Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
• Ethernet cable, 50 feet or longer based on router to office distance.

Currently not considering candidates within the following areas.

• STATES: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD, and Puerto Rico
• COUNTIES: MD - Montgomery County
• METROS: MN - Minneapolis, IL – Chicago, NY – New York City, OR - Portland, Washington DC, Seattle – WA

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly range for this role is $16.50

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.