Benefits Administration Services Associate I

Job Track Description

Performs business support or technical work, using data organizing and coordination skills.

Performs tasks based on established procedures.

In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Ability to perform in an analytical and operational process.

Entry-level position with limited requirements for licenses, training, and certifications.

Applies experience and skills to complete assigned work.

Works within established procedures and practices.

Works with a close degree of supervision.

Functional Knowledge

Basic skillset in a range of processes, procedures, and systems.

Business Expertise

Supports in the achievement of company goals by understanding how teams integrate for the best outcome.

Impacts a team through quality of the services and information provided.

Follows standardized procedures and practices and receives close supervision and guidance.

For consistency, methods and tasks are described in detail.

Leadership

Has no supervisory responsibilities.

Problem Solving

Ability to problem solve, self-guided.

Evaluates issues and solutions to provide the best outcome for the client and end-users.

Has limited opportunity to exercise discretion.

Interpersonal Skills

Exchanges information and ideas effectively.

Responsibility Statements

Responds to open enrollment inquiries.

Completes transaction(s) related to the customer's inquiry.

Documents call by creating detailed notes in the case management system.

Completes callbacks in a timely manner and escalating as appropriate.

Adheres to call center metrics and guidelines within established procedures.

Performs other duties as assigned.

Complies with all policies and standards.

Typing Speed Requirement 20WPM

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.