Benefits Administration Services Associate IV

Job Opportunity At Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Key Responsibilities

• Review client plan documents and convert requirements into clear communication specs (BRDs).

• Create and update participant communications for US benefits plans.

• Develop content for print, email, and web communications (automated and personalized).

• Ensure communications follow style and quality standards.

• Work closely with programmers, testers, and SMEs to review outputs and fix issues.

• Support production activities and assist with updates and defect resolution.

• Partner with client teams and internal stakeholders as needed.

Required Skills

• Strong written communication and proofreading skills.

• Good analytical and problem-solving abilities.

• Ability to manage multiple tasks at once.

• Comfortable working with technical teams and client-facing teams.

Preferred / Nice to Have

• Experience with TFS or similar tools.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .