IT Support Analyst Intern

It Support Analyst Intern

Concurrent Technologies Corporation

Johnstown, PA

This internship is a fully onsite opportunity based at our office in Johnstown, PA. Interns will have the chance to work directly with our team, gaining hands-on experience and exposure to daily operations in a collaborative environment.

Key Responsibilities:

• Serves as point of contact for users in acknowledging and recording problems with the systems, desktop, applications and network.
• Records end user calls for assistance to facilitate understanding in resolving customer problems.
• Diagnoses the cause of the problem using a variety of software tools including cloud applications; initiates corrective actions where appropriate.
• Performs desktop support tasks, such as installation, maintenance of user applications and troubleshooting including OS imaging and testing.
• Refers unresolved problems to appropriate technical personnel or immediate manager.
• Answers inquiries about network capabilities and resolves questions referred other Help Desk Technicians.
• Performs preventative maintenance on equipment and workstations to extend their useful life.
• Organize and clean storage areas, perform inventory checks, move and arrange equipment, and dispose of outdated items to maintain a tidy and functional workspace.
• Provides vendor communications as needed.

Basic Qualifications:

• Current enrollment in an undergraduate degree program in MIS/IT or similar field as a freshman or sophomore.
• Have experience in customer service in the computing environment.
• Demonstrate proficiency with operating a telemanagement workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.
• Have experience in Microsoft Operation System and application environment.
• Have a strong oral/written communications skills with customer-oriented attitude.

Preferred Qualifications:

• Direct experience in IT department as a helpdesk technician

Why CTC?

• Our teams at CTC are passionate and thrive on collaboration in a team environment.
• When we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challenges.
• Competitive salary and benefits package.
• Although our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal life.

CTC offers exceptional career growth, cutting edge technology, educational opportunities, and recognition for quality work.