Lead Site Reliability Engineer (SRE)

Lead Site Reliability Engineer (SRE)

Location: Hybrid in Monterrey, MX. 8 days a month on-site. Possibility to get a travel or relocation stipend for travel. Type of Employment: contract to hire. Initial 6-12 month contract with pay in USD.

About Us: Concord isn't your typical consulting firm; we're an execution focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data. Our services and solutions include Digital Experience (Salesforce, Headless Commerce, UI/UX), Data and Analytics (Snowflake, Databricks, Martech Analytics), and Engineering and Application Services (Application Modernization, Greenfield Apps, Portal Buildout, etc.).

About the Role

We are launching a new delivery accelerator program and are seeking a Lead Site Reliability Engineer to guide our SRE practice and drive reliability at scale. The ideal candidate will not only design, build, and operate resilient infrastructure but also provide technical leadership, set best practices, and mentor 3 engineers to ensure the reliability and scalability of mission-critical products.

Key Responsibilities

• Provide technical leadership for the SRE team, setting standards for reliability, scalability, and security.
• Lead the design and implementation of cloud infrastructure and drive adoption of automation, monitoring, and observability solutions.
• Act as a primary point of escalation for complex technical issues, guiding resolution efforts and ensuring long-term stability.
• Partner closely with customers, including LATAM stakeholders, to understand business needs and deliver reliable solutions.
• Mentor and coach team members, fostering a culture of continuous improvement and operational excellence.
• Collaborate with cross-functional teams to troubleshoot, resolve, and proactively prevent production incidents.
• Champion innovation by identifying opportunities to optimize systems and processes, introducing new tools and practices where beneficial.

Qualifications

• 5+ years of experience in Site Reliability Engineering or DevOps, including leadership or mentorship responsibilities.
• Proven track record of designing and operating large-scale, cloud-based infrastructure (AWS, Azure, or GCP).
• Expertise in automation, CI/CD pipelines, monitoring, and observability tools.
• Hands-on experience with containerization, orchestration (Kubernetes, Docker), and infrastructure-as-code tools (Terraform, Ansible, etc.).
• Excellent problem-solving skills with the ability to make sound decisions under pressure.
• Strong communication and customer-facing skills, capable of working effectively across cultures and geographies.
• Advanced English proficiency (C1 or C2) with proven success collaborating in global, English-speaking environments.

More than just a consulting firm, Concord is an execution company helping clients enhance customer experience, optimize operations, and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design, we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.