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Technical Account Manager

Coach and enable client contacts on technical needs, new feature adoption, and model optimization.
Toronto
Senior
2 weeks ago
Concert Finance

Concert Finance

Concert automates Sales Commissions calculations. Using our customizable compensation rules and a simple Salesforce integration, you can get started in a day.

2 Similar Jobs at Concert Finance

✨ About The Role

- The Technical Account Manager will be responsible for managing and nurturing a designated client portfolio - The role involves reviewing the impact of new features and fixes and assessing them against customer organizational needs - The TAM will assist in configuring Varicent specific solutions based on customer requirements as requested - Generating and communicating monthly performance and support metric reports is a key responsibility - The successful candidate will analyze usage data and metrics to identify remedial actions required and help implement them for proactive maintenance

⚡ Requirements

- At least 3 years of experience in IT Consulting or Enterprise Software Implementation is required - Strong technical data skills including experience with SQL, data manipulation, and Microsoft Excel are essential - Ability to empathize with customers and understand their needs at every stage of the software lifecycle is crucial - Initiative and ability to work with minor oversight is important for success in this role - Experience in gathering and interpreting requirements and matching those with product capabilities is necessary
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Technical Account Manager
Toronto
Sales
About Concert Finance
Concert automates Sales Commissions calculations. Using our customizable compensation rules and a simple Salesforce integration, you can get started in a day.