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Technical Account Manager
Coach and enable client contacts on technical needs, new feature adoption, and model optimization.
Toronto
Senior
2 months ago
Concert Finance
Concert automates Sales Commissions calculations. Using our customizable compensation rules and a simple Salesforce integration, you can get started in a day.
Job is no longer active
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✨ About The Role
- The Technical Account Manager will be responsible for managing and nurturing a designated client portfolio
- The role involves reviewing the impact of new features and fixes and assessing them against customer organizational needs
- The TAM will assist in configuring Varicent specific solutions based on customer requirements as requested
- Generating and communicating monthly performance and support metric reports is a key responsibility
- The successful candidate will analyze usage data and metrics to identify remedial actions required and help implement them for proactive maintenance
âš¡ Requirements
- At least 3 years of experience in IT Consulting or Enterprise Software Implementation is required
- Strong technical data skills including experience with SQL, data manipulation, and Microsoft Excel are essential
- Ability to empathize with customers and understand their needs at every stage of the software lifecycle is crucial
- Initiative and ability to work with minor oversight is important for success in this role
- Experience in gathering and interpreting requirements and matching those with product capabilities is necessary
Technical Account Manager
Toronto
Sales
Job is no longer active
About Concert Finance
Concert automates Sales Commissions calculations. Using our customizable compensation rules and a simple Salesforce integration, you can get started in a day.